Knowing whether or not a customer is going to take his business elsewhere is critical as this allows a company to act fast in order to retain this business

[ 1 October 2004, Marketing ]

Analysts and CEOs must get under the skin of the way their companies manage customers and prove to themselves that the company is competent in this area

[ 1 October 2004, CRM ]

The advent of Rich Internet Applications (RIAs) is the holy grail of user experience

[ 1 October 2004, Online, digital ]

Creatives are ideas people and an untapped resource

[ 1 October 2004, Advertising ]

[ 1 October 2004, CubicICE, Online, digital ]

[ 1 October 2004, Radio/TV ]