The bottom line is if marketing, communications and operations are integrated in line with company strategy and are working towards a common goal, the business will achieve operational and service excellence
[ March 2005 ]
The fundamental business rule about any new technology is not how powerful it is, but how it can add business value
[ March 2005 ]
Loyalty programmes have dramatically reduced the rewards earned for doing business with partner programs, in particular credit card partners, in the last two years
[ March 2005 ]
Cover can be written for competitions and games, sports-based events including golf, rugby, soccer and other formats, performance incentives for individuals or teams, over-redemption protection for coupons and premium offers and Internet and e-commerce promotions
[ March 2005 ]
Once advertising has proved that it is listening to the consumer, the consumer might, in turn, listen to the advertising
[ January 2005 ]
[ January 2005 ]
Knowing whether or not a customer is going to take his business elsewhere is critical as this allows a company to act fast in order to retain this business
[ October 2004 ]
[ October 2004 ]
[ October 2004 ]
The marketing strategy or plan refers to the overall game plan of a company's achievable objectives
[ September 2004, CubicICE ]
One of the biggest advantages SMS offers is its immediacy
[ September 2004 ]
Holistic marketing is an approach that involves all players; a system based on partnerships where everyone has something to gain or lose by a campaign's success or failure
[ August 2004 ]
[ August 2004 ]
SAS Marketing Automation 4 provides organisations with a strong, well-rounded solution that marketing professionals can leverage to maximise value and
return from their efforts
[ July 2004 ]
Ask Afrika's National Customer Service Delight Index 2004 puts South Africa's notoriously dodgy service ethic under closer scrutiny than ever before in an effort to give businesses a better understanding of consumers' expectations and needs
[ June 2004 ]
In the new world of digital freedom and personalised content, the consumer is in control and content is King
[ May 2004 ]
Marketing can be measured and the saying, "I know 50% of my marketing works, but which 50% I couldn't tell you," has reached it's sell-by date. It is only a matter of time before we start asking hard questions on campaign profitability and comparing marketing mix expenditure to identify where acceptable returns on investment can be achieved, says CubicIce's Megan Stark.
[ April 2004 ]
The concept of a lasting relationship of mutual value with your customers is not new. But in our era of mass production, mass consumption and mass marketing, relationships of business quality with individual organisations have been seen as too expensive and time-consuming to achieve, comments Andrew Clare director of reliance.
[ April 2004 ]